Here are the answers to your frequently asked questions!
How far in advance should I order?
We are becoming busier and busier, so if you want to ensure availability, we suggest at least 3 to 6 months in advance for a wedding or event and 3 to 4 weeks for a home decor piece. A rush fee for a wedding or event will be added to orders booked within 5 weeks of the due date.
When should I expect to receive my wedding order?
During booking, a due date will be discussed, but it will be sent no later than one month prior to the wedding date.
What are the approximate shipping costs?
Most items ship between $12 and $25. For larger orders where shipping may be higher.
How custom can we make it?
We do our best to accommodate as many styles of flowers and greeneries possible. We customize each detail - color, size, shape and theme.
Do I get to see a preview before shipping?
YES! You can be as little or as much involved as you want! We will send pictures along the way to ensure 100% satisfaction.
How do I pay?
We accept PayPal and most credit cards. Local pickup may pay with cash. We take a 25-50% deposit on every custom order
What is sola wood?
Our flowers are handmade from sola wood, also known as Balsa wood. This wood is derived from a tapioca plant. Our flowers come from trusted suppliers and quality control is of utmost importance. Sola flowers are lightweight, foamy feeling and sometimes contain visible woodgrain, bark, or knots. These bring character to each flower.
How do I care for my flowers?
To preserve the life of your flowers please store them in a cool dry place. Do not keep in air tight containers or places with excessive moisture as the flowers are made from natural wood which needs to breathe. Keep out of direct sunlight for extended periods of time to preserve the color of your flowers. To dust, use a spray air can or hairdryer set to cool.
What is the best way to contact Cascade Queen Designs?
You can email us at Thecascadequeen@gmail.com or fill out the custom order form here on the website.